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Shipping Policy

COVID-19 Shipping Update: A message to our Sticky Wall Balls family

Our top priority is the health and safety of the warehouse employees and our customers, the production and fulfillment facility was completely redesigned to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?
  • Processing times may be delayed. Processing times are generally within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

 

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

 

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process. 

 

After your payment is authorized and verified, Standard orders can still take 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

 

 

SHIPPING RATES & TIMELINES

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the final destination of the order.

 

When your order has been shipped, you will receive an email with tracking information.

 

 

SHIPPING FEES

Standard US Shipping - $4.99

Standard Worldwide Shipping - $9.99

All orders over $40 receive Free Worldwide Shipping automatically. 

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Sticky Wall Balls does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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